1. General

The general terms and conditions apply to all sales within SOFIZARE, including shipping and payments. By making a purchase, you agree to these general terms and conditions. SOFIZARE reserves the right to change these conditions at any time.

  1. Agreement

2.1 An agreement is concluded after confirmation (payment) by the customer in our showroom or via our webshop.

2.2 Exclusion of Article 2.1 of the Agreement will occur if Direct Payment is unsuccessful or cancelled, resulting in no transaction taking place.

  1. Prices and Payment

Prices and shipping costs are in Euros, excluding VAT. VAT will be automatically added to the final invoice for customers from the Netherlands. Payments must be made immediately after placing an order.

  1. Processing your Order

4.1 After receipt of your payment, your order will be shipped within 1 to a maximum of 5 working days. The aim is to ship orders placed and paid for before 16:00 on the same working day. This is generally feasible, except in the case of weekends or holidays. In our showroom, you can take the products with you immediately after payment.

4.2 If a product is unexpectedly unavailable, the customer will be informed as soon as possible. Any overpaid amounts will be refunded to the customer. SOFIZARE does not work with store credits. All orders and refunds are processed individually and quickly.

  1. Dispatch

5.1 All products are checked for damage and defects before being shipped.

5.2 SOFIZARE only ships with transport partners Post NL or DHL. The delivery address provided by the customer during the ordering process will be followed.

5.3 The risk of damage and/or loss of products lies with SOFIZARE until the moment of delivery to the buyer or a representative appointed by SOFIZARE, unless expressly agreed otherwise. SOFIZARE cannot be held responsible for delays in the order and any consequences thereof.

  1. Cancellation

Cancellation of an order is only possible if reported in writing (via e-mail) within one hour of placing the order via info@sofizare.com .

  1. Returns and Exchanges Policy

7.1 Your order cannot be returned or exchanged, except in the case of a demonstrable production defect. COMPLAINTS . We do not handle complaints about color deviations or dissatisfaction, as well as SALE items. SALE items cannot be exchanged or returned and will not be considered for evaluation.

7.2 All complaints must be submitted to SOFIZARE by email within 48 hours of receiving your webshop order or showroom purchase via info@sofizare.com . Please include your invoice number, a photo of the defect and the article number in your email.

7.3 After receiving your email, SOFIZARE will respond within 5 business days with a solution, often in the form of a replacement, exchange or credit.

7.4 Items returned without prior notification or registration will not be processed.

  1. Warranty

Upon receipt, you must check the quantity and quality of the delivered products yourself within 48 hours to verify that they correspond to the order. If not, please contact us within 48 hours by email at info@sofizare.com , referring to point 7.2 in these general conditions.

SOFIZARE reserves the right not to process your complaint if it is not reported within the 48 hours specified via the above email address. SOFIZARE offers no warranty if the product has been modified by you or others, resold to third parties, or used for purposes other than intended.

For lost stones or beads, you can request a replacement, if available.

  1. Applicable Law

The agreement, including these general terms and conditions and any agreements arising from them, is governed by Dutch law.

  1. Personal data

Your personal data will not be provided to third parties and will only be used to contact you about your order and to ship your order.

  1. Identity

Sofizare BV
KvK: 92514405
VAT number: NL866082128B01